ShipTop is a leading eCommerce fulfillment provider offering customized logistics solutions for businesses of all sizes. We streamline the order fulfillment process, from inventory management to shipping, across North America.
ShipTop operates from strategically located fulfillment centers in Toronto, Vancouver, and Montreal, Canada, to offer fast, reliable services to our North American clients.
ShipTop is a end-to-end logistics provider managing every step of your supply chain process, from freight to storage, fulfillment & shipping. Our omni-channel platform integrates seamlessly with your online store(s), enabling us to automatically receive orders, pick, pack, and ship them—giving you the freedom to focus on scaling your business.
ShipTop provides DTC eCommerce fulfillment, B2B/retail fulfillment, Amazon FBA/FBM, warehousing and storage, returns and reverse logistics.
Yes, ShipTop supports both B2B/wholesale fulfillment and DTC eCommerce fulfillment across our network of warehouses in Canada and the US.
Orders are typically processed same-day or next business day based on cutoff times, order volume, and any holds (inventory or address issues).
Yes, ShipTop supports subscription and recurring orders through standard order imports from all major eCommerce platforms like Shopify, Amazon, TikTok Shop, and more.
ShipTop uses barcode scanning, system validation, and quality checks to maintain high pick/pack accuracy.
ShipTop warehouses are FDA registered for warehousing and fulfillment of cosmetic and skin care products.
ShipTop provides multi-location inventory visibility and can distribute inventory across warehouses to reduce shipping zones and improve delivery speed.
Yes, ShipTop fulfills cosmetics and beauty products for both DTC and wholesale channels. Fulfillment for makeup, hair, and skin care products.
ShipTop follows appropriate handling and storage practices for cosmetics, and we confirm any special product requirements during onboarding. ShipTop warehouses and FDA registered and Health Canada compliant.
Yes, ShipTop supports fragile and liquid items with appropriate packing materials and shipping methods.
Yes, ShipTop can support lot and expiration tracking when required for your SKUs and workflows. We offer FEFO (Fist Expired, First Out) and FIFO (First In, First Out)
Yes, ShipTop provides kitting services for beauty, hair and skin care brands, gift sets, bundles, and promotional packs.
ShipTop warehouses are FDA registered for warehousing and fulfillment of cosmetic and skin care products.
Yes, ShipTop fulfills health and wellness products including fulfillment services for supplements, protein powders, wellness goods, and regulated products where applicable.
ShipTop warehouses hold Health Canada Site Licenses and follow compliant processes for applicable product types.
ShipTop warehouses are FDA registered for warehousing supplements, beverage and food products.
Yes, ShipTop can manage lot codes and expiration dates for products that require traceability.
Yes, ShipTop can quarantine inventory, manage recall workflows, and help with controlled disposition based on client instructions.
Yes, ShipTop fulfills vitamins, supplements, and wellness consumables, subject to product and shipping restrictions.
Yes, ShipTop integrates directly with Shopify for automated order import, fulfillment updates, and inventory management.
Once integrated, Shopify orders flow into ShipTop for picking, packing, shipping, and tracking updates back to Shopify.
Yes, ShipTop can automate Shopify fulfillment for eligible orders based on your rules and inventory availability.
Yes, ShipTop can support multiple Shopify stores, including brands with separate storefronts or regional stores.
ShipTop can receive returns, inspect items, and update return dispositions based on your return rules and Shopify workflows.
Yes, ShipTop supports multi-location inventory strategies to improve delivery speed and reduce shipping costs.
ShipTop can support Shopify Markets workflows depending on your configuration, shipping lanes, and customs setup.
Yes, ShipTop fulfills Shopify orders across Canada and the US using our warehouse network, including Blaine, WA.
Yes, ShipTop offers fulfillment services for apparel, accessories, and shoe DTC brands.
Yes, ShipTop supports high-SKU-count catalogs with size/color variations and location-level inventory visibility.
Yes, ShipTop offers apparel prep services such as folding, polybagging, and labeling as value-added services.
Yes, ShipTop supports returns processing and can follow your exchange rules and disposition instructions.
Yes, ShipTop supports apparel bundles, multi-item kits, and promotional packs.
Yes, ShipTop fulfills oversized and bulky home goods, including products that ship via parcel or freight.
Yes, ShipTop supports fragile items with protective packaging, special handling, and carrier selection.
Yes, ShipTop handles multi-SKU orders and uses scanning and validation to improve accuracy.
Yes, ShipTop supports seasonal volume swings with scalable storage and fulfillment processes.
Yes, ShipTop fulfills pet products including accessories, consumables, and bundled items.
Yes, ShipTop can fulfill pet consumables and supplements, subject to storage and shipping requirements.
Yes, ShipTop supports heavy and bulky pet products and can ship via parcel or freight as needed.
Yes, ShipTop supports subscription shipping and recurring orders for pet brands.
ShipTop warehouses are FDA registered for warehousing pet food, pet treats, and pet supplements.
Yes, ShipTop fulfills books and board games for DTC and wholesale distribution.
Yes, ShipTop uses appropriate packing methods for boxed and fragile items to reduce shipping damage.
Yes, ShipTop can manage multi-component products as kits or assemblies depending on how the SKU is configured.
Yes, ShipTop supports case-pack and palletized wholesale orders for retailers and distributors.
ShipTop can fulfill many beverage products, and we confirm product type and shipping rules during onboarding.
Yes, ShipTop supports heavy and fragile shipments using appropriate packaging and shipping methods.
Yes, ShipTop supports palletized beverage shipments and freight shipping where required.
Yes, cross-border beverage shipments can have restrictions and compliance requirements, and ShipTop reviews eligibility before shipping.
ShipTop warehouses hold Health Canada Site Licenses and follow compliant processes for warehousing and fulfillment of beverage products.
ShipTop warehouses are FDA registered for warehousing beverages, food, and supplement products.
Yes, ShipTop supports wholesale and retail distribution, including case-pack and palletized shipments. Our team of B2B experts have extensive experience shipping to major retailers and distributors including Costco, Walmart, Target, Canadian Tire, Home Depot, and more.
Yes, ShipTop can fulfill orders and ship to major retailers and distributors including Costco, Walmart, Target, Canadian Tire, Home Depot, and more.
Yes, ShipTop supports retail compliance workflows, and EDI integrations through our partner SPS Commerce.
Yes, ShipTop handles both palletized and case-pack B2B shipments for distributors and retailers.
Yes, ShipTop can follow routing guides and schedule appointments where required by retailers and DCs.
Yes, ShipTop supports retailer labeling such as carton labels, pallet labels, SSCC labels, and other program-specific requirements.
Yes, ShipTop supports cross-docking to move products quickly for time-sensitive retail replenishment.
Yes, ShipTop can consolidate orders when routing guides and retailer requirements allow it.
Yes, ShipTop supports Amazon FBA prep including FNSKU labeling, kitting, polybagging, carton labeling, and packaging requirements.
Yes, ShipTop can prepare and ship inventory into Amazon fulfillment centers according to Amazon routing and appointment requirements. Amazon FBA shipments may include both SPD (Small Parcel Delivery) and LTL/FTL freight.
Yes, ShipTop integrated directly with Amazon and offers FBM fulfillment by shipping orders directly to end customers on your behalf.
Yes, ShipTop follows Amazon packaging and labeling requirements for FBA and other inbound programs.
ShipTop directly integrates with Amazon Seller Central to sync FBM orders, manage inventory, and more.
ShipTop provides Amazon return and inventory removal services, including receiving, sorting, kitting, labeling, fulfillment and disposal services.
Yes, ShipTop can receive and process Amazon removal orders, including re-stocking, inspection, or rework.
Yes, ShipTop supports multi-channel fulfillment so you can serve Shopify, Amazon, retail, and other channels from shared inventory.
ShipTop integrates with major eCommerce platforms and tools, including Shopify, Amazon, Magento, WooCommerce, TikTok shop and supports additional integrations depending on your tech stack.
Yes, ShipTop integrates with Shopify to sync orders, fulfillments, tracking, and inventory.
ShipTop integrates with Amazon for FBM fulfillment and FBA prep.
Yes, ShipTop offers an open API access for custom integrations and automation needs.
Yes, ShipTop can support custom integration requirements using API workflows or file-based processes depending on complexity.
Inventory sync depends on the integration setup, but ShipTop aims to keep inventory accurate through system updates and operational controls.
Inventory updates can be near real-time or scheduled based on integration method and platform capabilities.
Yes, ShipTop provides visibility into orders, shipments, and inventory levels through system dashboards and reporting.
Yes, ShipTop can provide exports and reports for shipments, orders, inventory, Cost of Goods Sold, and billing data.
ShipTop works with national and regional carriers in Canada and the US including UPS, FedEx, DHL, Canada Post, USPS, DHL Ecommerce, Fleet Optics, UniUni, OnTrac and other regional partners depending on destination and service level.
ShipTop selects the carrier and shipping method based on price, transit time, service performance, destination, and any delivery requirements.
Yes, ShipTop can ship on client carrier accounts where supported and configured during onboarding.
Yes, ShipTop offers access to highly discounted shipping rates, and we can compare options based on your shipping profile.
Yes, ShipTop can rate-shop across carrier services to choose the best option based on cost and delivery speed.
Tracking numbers are generated at shipment creation and automatically pushed to your store/platform when integrated.
ShipTop helps initiate carrier claims and provides documentation support, while outcomes depend on carrier policies and declared value.
Yes, ShipTop can ship to PO boxes when the selected carrier service supports it (often postal services).
Yes, ShipTop supports signature-required and adult-signature options where available.
Yes, ShipTop supports both LTL and FTL freight for inbound, outbound, and B2B distribution.
ShipTop handles palletized freight, case-pack shipments, and many oversized items, subject to packaging and carrier requirements.
Yes, ShipTop can ship pallets and oversized freight using LTL/FTL carriers and proper packaging standards.
Yes, ShipTop coordinates domestic freight shipments across Canada and the US from our network of North American 3PL fulfillment centers.
Yes, ShipTop can schedule freight pickups from our warehouses or coordinate inbound pickups from suppliers when arranged.
Yes, ShipTop can consolidate multiple shipments to reduce freight cost and improve efficiency.
Freight rates typically depend on weight, dimensions, freight class, origin/destination, accessorials, and service level.
Yes, ShipTop can assist with freight class guidance, though final classification can depend on carrier rules and commodity detail
Yes, ShipTop helps manage freight claims with supporting documents, photos, and shipment details.
Yes, ShipTop supports cross-docking for freight to reduce storage time and move inventory quickly.
Yes, ShipTop specializes in cross-border shipping and fulfillment between Canada and the United States. ShipTop owns and operates multiple warehouses across Canada and the United States.
Yes, ShipTop offers compliant cross-border strategies that can reduce duty and tax impact depending on product eligibility and shipment structure.
Yes, ShipTop offers US fulfillment from our network of fulfillment centers across the United States.
ShipTop generates or collects the required customs data (product descriptions, values, HS codes where needed) and supports compliant documentation workflows.
Restrictions vary by country and carrier, but common restricted items include certain supplements, hazmat, regulated goods, and items requiring special licenses.
Transit times depend on destination and service level, but ShipTop can offer options ranging from economy to expedited shipping.
Yes, ShipTop supports international shipping to many global destinations depending on carrier service availability and product eligibility.
ShipTop ships internationally to a wide range of countries, and we confirm supported lanes based on your products and target destinations.
Duties and taxes can be billed to the recipient (DDU) or prepaid (DDP) depending on the service and configuration.
Yes, ShipTop can support DDP options where carriers and lanes allow it.
ShipTop can assist with HS code guidance, though final classification should be confirmed by the merchant for compliance. HS code consulting services are available from a certified customs broker.
ShipTop monitors tracking and supports documentation requests, but customs clearance timing ultimately depends on border authorities.
Yes, ShipTop supports both express and economy international shipping options based on destination and carrier availability.
ShipTop can support international returns workflows depending on destination country rules and return shipping method.
Yes, certain products may be restricted internationally due to hazmat, batteries, liquids, regulated goods, or country-specific import rules.
ShipTop owns and operates fulfillment centers in Toronto, Vancouver, and Washington State to serve Canada and the US efficiently.
Yes, ShipTop has warehouses in Toronto and Vancouver for Canadian fulfillment and distribution.
Yes, ShipTop operates a network of US locations, including Blaine, WA, Seattle, WA and more. ShipTop US warehouses offer 3PL services including B2B and DTC fulfillment, storage, freight and cross-border strategies.
ShipTop selects the best fulfillment location based on inventory availability, destination zones, delivery speed, and cost.
Yes, ShipTop can distribute inventory across multiple warehouses to reduce shipping costs and improve delivery times.
Yes, ShipTop Blaine and Vancouver locations can be used for US and Canada order fulfillment and cross-border programs depending on your strategy.
Yes, ShipTop warehouses are FDA registered and ShipTop facilities hold Health Canada Site Licenses where applicable.
Yes, warehouse tours can be arranged by appointment for qualified prospects and active clients.
Receiving hours vary by warehouse, and ShipTop provides exact receiving windows and appointment rules during onboarding.
You can get started by requesting a quote, confirming scope and pricing, and then completing onboarding steps for integration and receiving.
Onboarding includes integration setup, warehouse configuration, shipping preferences, inventory receiving setup, and test orders before go-live.
Onboarding time depends on integrations, SKU count, and complexity, but ShipTop provides a clear timeline during kickoff. Most onboarding is completed within 24-48 hours.
ShipTop typically needs product/SKU data, carton/pallet details, shipping settings, integration access, and receiving plans to onboard properly.
Yes, ShipTop can coordinate inventory transfers from another 3PL, including inbound scheduling, receiving, and reconciliation.
Minimums vary based on service needs and warehouse requirements, and ShipTop confirms fit during the quote process.
After onboarding, you’ll have a dedicated point of contact or support channel for ongoing operations and service management.
ShipTop pricing typically includes receiving, storage, fulfillment (pick/pack), shipping, and any value-added services based on your program. Our pricing structure is based on a clients’ order volume and/or inventory storage needs.
Fulfillment fees usually include a pick/pack fee per order plus packaging materials, and any special handling requirements.
Storage is commonly billed based on location type; pallet positions, bin/shelf locations, cubic footage, or a defined storage model depending on your setup.
Some programs may have minimum monthly fees depending on volume, complexity, and warehouse requirements.
Invoices are typically issued monthly or semi-monthly, with supporting billing details and reports.
Payment methods can include ACH/EFT, e-transfer, credit card and other standard business payment options, which are confirmed during onboarding.
Yes, ShipTop provides detailed billing breakdowns covering storage, fulfillment activity, shipping costs, and accessorials.
Shipping charges are billed based on the selected carrier service and rate, with options for ShipTop rates or client carrier accounts.
Peak season fees may apply depending on carrier surcharges and operational requirements, and ShipTop communicates these in advance when possible.
ShipTop reviews billing questions promptly and can provide shipment IDs, order references, and supporting documentation to resolve disputes.
ShipTop is a leading eCommerce fulfillment provider offering customized logistics solutions for businesses of all sizes. We streamline the order fulfillment process, from inventory management to shipping, across North America.
ShipTop operates from strategically located fulfillment centers in Toronto, Vancouver, and Montreal, Canada, to offer fast, reliable services to our North American clients.
ShipTop is a end-to-end logistics provider managing every step of your supply chain process, from freight to storage, fulfillment & shipping. Our omni-channel platform integrates seamlessly with your online store(s), enabling us to automatically receive orders, pick, pack, and ship them—giving you the freedom to focus on scaling your business.
Yes, ShipTop has a direct integration with Shopify, allowing seamless order processing, inventory tracking, and shipping updates.
Yes, we integrate with multiple eCommerce platforms and marketplaces, enabling a unified fulfillment experience across all your sales channels.
Our digital platform includes order tracking, inventory management, batch order processing, and real-time updates, all designed to streamline and optimize your fulfillment process.
Orders placed before our daily cut-off time are fulfilled same-day, while others are shipped the following business day.
Yes, we provide international shipping options. ShipTop partners with trusted carriers like UPS, DHL, and FedEx to ensure fast, reliable shipping worldwide.
We work with a network of carriers, including UPS, FedEx, Canada Post, and USPS, to ensure reliable and efficient delivery options.
Simply fill out the form above and provide us with some information about your business and fulfillment needs. Our team will work with you to create a custom quote.
ShipTop does not handle last-mile delivery directly but works with last-mile delivery partners to ensure smooth delivery to the customer’s door.
Yes, ShipTop allows you to use your preferred carrier for specific orders, giving you flexibility based on your shipping needs.
ShipTop provides real-time inventory tracking and automated restocking notifications. Our system keeps you updated on inventory levels across all your sales channels.
FIFO (First In, First Out) moves older stock first, while FEFO (First Expired, First Out) is used for perishable items, prioritizing products based on expiration dates to keep inventory fresh.
Currently, ShipTop offers standard storage facilities, with plans to explore additional options based on client demand.
Yes, we provide options for custom packaging, including branded boxes, mailers, and inserts, to enhance your customer’s unboxing experience.
Absolutely. You can supply ShipTop with your preferred packaging materials to maintain consistency in your brand’s customer experience.
ShipTop offers sustainable packaging options upon request, in line with our commitment to eco-conscious practices.
ShipTop provides transparent pricing based on storage, handling, and shipping fees. Contact our team to get a customized quote based on your business needs.
ShipTop is flexible and works with businesses of all sizes, from startups to established brands. Contact us to discuss your specific needs.
Yes, ShipTop charges a nominal fee for handling returns, which includes inspection, restocking, and inventory updates.
ShipTop processes returns by receiving, inspecting, and restocking the items. Our system provides you with a report on return conditions for accurate inventory tracking.
Yes, our platform is set up to manage both returns and exchanges, making the process smooth for your customers.
ShipTop provides dedicated support through email and phone during business hours. Our team is here to assist with any inquiries about your orders, inventory, or shipments.
Yes, ShipTop assigns a dedicated account manager to larger clients, ensuring a personalized service experience and efficient issue resolution.
Yes, ShipTop strictly adheres to all North American warehousing and shipping safety standards, ensuring the security of your products.
ShipTop prioritizes data security, using advanced encryption and secure systems to protect your and your customer’s information.
Contact our team to discuss your fulfillment needs. We’ll guide you through our onboarding process and help integrate your eCommerce platform with ShipTop.
We offer competitive, transparent pricing, and depending on the service level, a setup fee may apply. Contact our team to learn more.
The onboarding process includes account setup, platform integration, and initial training, ensuring you’re fully equipped to use our services effectively.
